From Gift to Grievance: The Hidden Conflict of Unmet Expectations
The Story Billy owned a business with about 50 employees. After a successful year, he surprised everyone with a Thanksgiving turkey. The next year, the
Understanding the Taxonomy of Conflict: How to Recognize and Respond Effectively
We’ve all been in situations where a conversation starts to feel tense, defensive, or unproductive. The natural reaction might be to dig in, fight back,
The most overlooked communication skill in business? Productive listening.
In high-stakes conversations and conflict, how you listen is just as important as what you say. Which of these unproductive listening habits do you recognize
Best Practice — or Just Common Practice?
It’s a deceptively simple question… And one that sparks conflict between executives and technical leaders all the time. Why? Because when executives ask, “Are we
Management by Dashboard: A Modern Recipe for Misalignment?
Dashboards dominate today’s corporate landscape — but behind every KPI is a tangle of context, assumptions, and competing priorities. Here are five reasons why metrics
“We can’t do that.”
Few phrases trigger leaders more. I’ve seen executives clench their jaws at those words. I’ve also led technical teams where “we can’t” was the default